🧭 FAQs (MMELT CHOCOLATE)

1. What is MMELT CHOCOLATE?

• MMELT CHOCOLATE is a small-batch chocolate maker focusing on premium, ethically sourced ingredients, inventive flavor pairings, and transparent practices.

2. Where is MMELT CHOCOLATE based?

• We operate from Flavor Town, FT, with production at our main facility and a storefront by appointment.

3. How can I contact MMELT CHOCOLATE?

• Email support@mmeltchocolate.com or use the contact form on our site. For wholesale inquiries, email wholesale@mmeltchocolate.com.

4. Do you offer wholesale or business-to-business sales?

• Yes. We offer wholesale programs with minimums, tiered pricing, and dedicated support.

5. How do I place a wholesale order?

• Email wholesale@mmeltchocolate.com, share your business details, and a sales specialist will respond.

6. Do you ship internationally?

• We offer select international shipping options. Availability depends on destination and regulations.

7. What shipping options do you offer?

• Standard, expedited, and sometimes international shipping; checkout will show available methods.

8. How long does shipping take?

• Domestic: typically 2–5 business days; expedited options may be faster. International timelines vary.

9. Do you offer gift boxes or corporate gifting?

• Yes. We have curated gift boxes and customizable branding for corporate gifts.

10. Can I customize a gift box for an event?

• Absolutely. Contact our team with your event details and budget, and we’ll tailor options.

11. Are your chocolates vegan or dairy-free?

• Most of our chocolates use dairy in ganache or fillings. We offer some dairy-free or vegan options; check product pages or contact us for current availability.

12. Are your products gluten-free?

• Many are naturally gluten-free, but some selections may contain traces or allergens. Please review individual product labels and allergen information.

13. Do you use ethically sourced cacao?

• Yes. We partner with cacao farmers and cooperatives that ensure fair prices and sustainable farming practices.

14. Do you have allergen information available?

• Yes. Each product page includes allergen details. If you have severe allergies, contact us for confirmation.

15. How should I store MMELT chocolates?

• Store in a cool, dry place away from sunlight; ideally around 60–65°F (15–18°C).

16. What is the shelf life of your chocolates?

• Typically 6–12 months from production, depending on the product and storage conditions. Check the packaging for specifics.

17. Do you have seasonal or limited-edition bars?

• Yes. We release seasonal collections with unique flavor profiles.

18. How often do new flavors debut?

• We rotate programs seasonally and occasionally surprise with limited drops.

19. Can I sample your chocolates in-store?

• In-store tastings are by appointment or during special events. Check our events calendar.

20. Do you offer chocolate tasting experiences?

• Yes. We schedule tastings, education sessions, and workshops—public or private.

21. Do you offer chocolate making classes?

• We host hands-on workshops and demonstrations when schedules permit.

22. Do you have a loyalty or rewards program?

• We periodically run rewards programs; subscribe to our newsletter to stay informed.

23. How can I stay updated on new products?

• Sign up for our email newsletter and follow us on social media.

24. Are there any nutrition or ingredient details available?

• Yes. Product pages include nutrition and ingredient lists. For specifics, contact us.

25. Do you offer dairy-free versions of popular bars?

• Some dairy-free options exist; availability varies by season. Check product pages or ask us.

26. Do you offer sugar-free chocolate?

• We offer limited sugar-conscious options; please inquire for current availability.

27. Are your chocolates suitable for gifting?

• Definitely. We offer elegant packaging, gift notes, and corporate gifting options.

28. Can I return a chocolate purchase?

• We have a customer satisfaction policy. Please contact support to discuss returns or exchanges.

29. Do you provide allergy-friendly packaging?

• Our packaging includes allergen information and is designed to be clear about ingredients.

30. How do I track my order?

• You’ll receive a tracking link via email once your order ships.

31. Can I modify or cancel an order after placing it?

• Cancellations or changes are possible within a short window; contact support promptly.

32. Do you offer subscriptions?

• We’ve explored subscription models; current availability depends on the season and region.

33. Do you participate in local farmers markets or pop-ups?

• Yes, we frequently appear at markets, tastings, and special events.

34. Are your products kosher or halal certified?

• Some items may have certifications; please check individual product pages or contact us for specifics.

35. Do you provide nutritional counseling or flavor pairing advice?

• Our team can offer general guidance on flavor pairings and consumption ideas.

36. Can I request a custom flavor or chocolate design?

• Yes. Custom projects are possible; contact our team with details and timeline.

37. Do you offer private label chocolate?

• We explore selective private-label collaborations; reach out to discuss feasibility.

38. Can I visit your facility by appointment?

• Yes. Appointments are available for tastings, tours, and pick-ups.

39. Do you ship to military APO/FPO addresses?

• We evaluate shipments to remote addresses case by case; contact support for options.

40. What payment methods do you accept?

• We accept major credit cards, PayPal, and sometimes other regional methods at checkout.

41. Do you offer student or nonprofit discounts?

• Occasional promotions and charitable partnerships may apply; check promotions page or inquire.

42. How do you handle returns of damaged products?

• Please contact support with photos of damage; we’ll arrange replacements or refunds as appropriate.

43. Are your chocolate bars compact for travel?

• Yes—our bars are designed to travel well, with protective packaging.

44. Do you have a wholesale minimum order quantity (MOQ)?

• MOQs apply to wholesale orders; a sales representative can confirm based on program.

45. Do you offer guarantees on wholesale products?

• Our wholesale terms include quality guarantees and support; discuss specifics with our team.

46. How do you ensure product freshness in shipments?

• We optimize packing, use protective materials, and ship promptly to preserve freshness.

47. Do you offer educational resources for retailers?

• Yes. We provide product knowledge sheets, tasting notes, and point-of-sale materials.

48. Can I access your supplier profiles?

• We’re happy to share supplier information upon request, within policy limitations.

49. Do you have a brand ambassador or influencer program?

• We partner selectively with enthusiasts and creators; contact us to inquire.

50. How can I provide feedback or suggestions?

• Email support@mmeltchocolate.com or share feedback via the contact form or social media.